Walk-In Interview – Customer Service & Social Media Assistant
Dates:
10 January to 31 January 2025
(Friday is off – please do not visit on Fridays)
Time:
1:00 PM – 4:00 PM
Location:
Shed No. 15, Industrial Area 17, Sharjah
Google Map: https://maps.app.goo.gl/oXW3mwaXosSwn2YK7
Customer Service & Social Media AssistantJob Purpose
Support the 360° Marketing Executive in managing social media platforms, assisting with content creation, supporting online advertising activities, and providing high-quality Arabic–English customer service to increase brand awareness and sales.
Key Responsibilities
Social Media & Content Support
Schedule and publish posts on Instagram, TikTok, Snapchat, Facebook, and YouTube
Monitor and respond to comments, messages, and mentions daily
Assist in planning and creating weekly photo and video content
Coordinate with designers and photographers for marketing materials
Write captions, hashtags, and short ad texts in Arabic and English
Customer Service & Sales Support
Respond to customer inquiries via social media, WhatsApp, and email
Assist customers with online orders through the website, mobile app, or WhatsApp
Provide accurate product information, pricing, and after-sales support
Handle customer issues professionally and ensure timely follow-up
Reporting & Marketing Support
Collect and record customer feedback, reviews, and ratings
Track engagement and prepare weekly performance reports
Maintain and update customer databases (emails, phone numbers, interests)
Assist in managing Meta (Facebook & Instagram) and Google Ads campaigns
Monitor ad performance (CTR, CPC, conversions) and report results
Coordinate with the delivery and logistics team to ensure smooth order fulfillment
Requirements
Fluent in spoken and written Arabic and English
1–2 years of experience in social media, digital marketing, or customer service
Strong understanding of Instagram, TikTok, and Snapchat
Basic skills in Canva, CapCut, or similar tools
Familiarity with Meta Ads Manager and Google Ads
Good computer and smartphone skills
Creative, organized, and proactive attitude
Able to work from the store environment for filming and customer engagement
Job Type: Full-time
Pay: From AED2,800.00 per month
Job Role : Customer Service
Job Location : Dubai
Listing ID : 99592
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