Job Position – Customer Service Representative

Company Name – Jumbo Force

WITH OWN VISA CANDIDATES ONLY

No Service Charges | No Hidden Charges

Job Type: Permanent

Gender: Male Only

Location: Dubai – Umm Ramool

Salary: AED 3,500/- per month

Nationality: Any

WORKING DETAILS

Working Hours: 9 hours per shift

Working Days: 6 days per week

Visa: Own Visa only – minimum 6 months validity required

Candidates must currently be in the UAE

KEY RESPONSIBILITIES

Handle food orders smoothly and efficiently from placement to delivery.

Track orders and ensure minimum delays throughout the delivery process.

Provide real-time customer support regarding order status, delays, and issues through Zoho Tickets.

Coordinate with restaurants regarding preparation, availability, and order-related issues.

Assist delivery riders with address clarification and rerouting.

Resolve issues such as cancellations, wrong items, and missing items.

Follow SOPs for refund and cancellation requests.

Escalate technical, high-impact, and unresolved issues to the relevant teams.

Process order cancellations and non-deliverable requests accurately.

Ensure real-time and accurate order updates in the Food Support Page.

Identify and report system bugs, payment mismatches, and recurring complaints.

Coordinate with logistics/fleet teams for rider assignment and reassignment.

Follow standard scripts and communication protocols.

Meet order management KPIs, including Productivity, Average Handling Time, and Login Hours.

REQUIREMENTS

Minimum 2 years of customer service experience

English and Hindi speaking skills required

Strong customer-handling and communication skills

Must currently be in the UAE

Must have own visa with more than 6 months validity

Male candidates only

Ability to work 6 days per week

Note: Only immediate joiners with own visa will be considered.

Interested candidates can send their CV with subject line ” Customer Service Representative ” in : Glerin.Philip@jumboforce.ae: or WhatsApp: +971521934799