Customer Service & Back Office Executive – Limousine Company
We are currently looking for an experienced and highly organized Customer Service & Back Office Executive to join our team and support our daily operations.
Key Responsibilities
Handle customer inquiries and booking requests via phone, WhatsApp, email, and other communication channels
Provide professional, friendly, and solution-oriented customer service
Coordinate limousine bookings and ensure all booking details are accurately recorded and communicated
Coordinate with drivers and the operations team regarding schedules, pickups, drop-offs, changes, and special customer requests
Monitor ongoing bookings and proactively handle delays, last-minute changes, cancellations, or customer concerns
Maintain accurate customer, booking, driver, and trip records in internal systems
Perform general back-office and administrative duties, including data entry, documentation, filing, and reporting
Prepare and maintain daily and weekly operational reports when required
Follow up with customers and ensure a high level of customer satisfaction
Handle customer complaints professionally and escalate complex issues when necessary
Support invoicing, payment tracking, and basic administrative documentation
Ensure smooth communication between customers, drivers, management, and other departments
Maintain confidentiality and handle customer and company information responsibly
Support management with additional administrative and operational tasks as required
Requirements
Minimum 2–3 years of relevant experience in Customer Service, Back Office, Administration, Operations, or a similar role
Previous experience in a limousine, transportation, chauffeur, car rental, hospitality, tourism, or service-based company is highly preferred
Excellent verbal and written communication skills in English
Strong customer service and problem-solving skills
Professional and confident communication via phone, WhatsApp, and email
Strong organizational skills with excellent attention to detail
Ability to multitask and work efficiently in a fast-paced environment
Ability to remain calm and solution-oriented when handling complaints, delays, or last-minute changes
Good knowledge of Microsoft Office, especially Excel, Word, and Outlook
Experience with booking, CRM, dispatch, or fleet management systems is an advantage
Reliable, punctual, responsible, and able to work independently as well as part of a team
Good knowledge of Dubai locations, hotels, airports, and major destinations is an advantage
What We Are Looking For
We are looking for someone who is organized, proactive, reliable, and customer-focused. The ideal candidate understands the importance of fast communication, accuracy, and professional service in the limousine industry and is able to coordinate multiple tasks while maintaining a high standard of customer experience.
Job Details
Position: Customer Service & Back Office Executive
Industry: Limousine / Transportation Services
Location: Dubai, UAE
Experience Required: Minimum 2–3 years
Employment Type: Full-Time
If you have relevant experience and are interested in joining a professional and growing limousine company in Dubai, we look forward to receiving your application.
Please submit your updated CV, including your relevant work experience and current availability.
Send your CV to Lena.bergerr@outlook.com
Pay: From AED3,000.00 per month
Job Role : Customer Service
Job Location : Dubai
Experience : 2-3 Years
Email : Lena.bergerr@outlook.com
Listing ID : 107355
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