Open Day Recruitment in Dubai: Customer Service Team Leader Dubai Careers - Job Vacancies in Dubai, UAE

Back To Main Jobs

Open Day Recruitment in Dubai: Customer Service Team Leader

Job Description

Required : Immediate Joiner- Dubai Based

Job Role: Customer Service Team Leader – Complaints & Reviews Management

Role Summary

The Customer Service Team Leader is responsible for end-to-end management of customer complaints, DED cases, internal & external app ratings, and social media escalations across all operating countries.

This role ensures SLA-driven complaint resolution, quality governance, process improvement, regulatory compliance, and team performance management. The position also provides operational support to Sales and Extensions teams when required.

Primary focus: Customer Service Excellence, Complaint Resolution, and Reviews Management.

Key Responsibilities

1. Complaint & DED Case Management

· Manage complaints from all channels: DED, email, app, social media, LinkedIn/CEO escalations, management, and walk-ins.

· Ensure end-to-end ownership and closure within defined SLAs.

· Lead cross-functional coordination for effective resolution.

· Maintain proper documentation and communication trails.

· Identify recurring issues and escalate trends to management.

· Ensure zero overdue or unattended cases.

2. App Ratings & Online Reputation Management

· Monitor and manage ratings across:

o App Store

o Play Store

o Trustpilot

o Internal App Platforms

· Respond to all reviews within SLA.

· Analyze feedback trends to identify process, people, or technical gaps.

· Coordinate with Tech for system improvements.

· Prepare monthly performance and insights reports.

· Coach agents based on negative ratings.

· Drive recognition initiatives for positive feedback.

· Promote a culture of continuous improvement.

3. Process Improvement & Governance

· Identify process gaps from complaint analysis.

· Refine workflows in collaboration with stakeholders.

· Update and maintain SOPs.

· Implement corrective and preventive actions.

· Ensure compliance with company policies and DED regulations.

4. Team Management & Development

· Conduct onboarding, training, and evaluation of new hires.

· Ensure system access, assets, and permissions for team members.

· Manage queue allocation and access rights.

· Prepare rosters and leave planners.

· Conduct call quality monitoring and coaching.

· Lead refresher trainings.

· Perform unethical practice audits.

· Ensure adherence to policies and service standards.

5. Quality & Compliance

· Conduct transactional call monitoring.

· Provide structured performance feedback.

· Monitor policy adherence.

· Perform compliance audits.

· Drive service quality improvement initiatives.

6. Sales & Operational Support (Secondary Responsibility)

· Support Sales & Extensions teams in resolving escalations.

· Coordinate booking-related issue resolution.

· Ensure fleet availability updates are shared with agents.

· Manage supplier-related escalations.

· Support compliance queries.

· Handle panel adjustments (vehicle open/close, buffer time changes, counter updates).

Key Performance Indicators (KPIs)

· SLA adherence for complaint resolution

· DED case closure turnaround time

· App rating improvement trends

· Reduction in repeat complaint categories

· Quality monitoring score improvement

· Refund processing accuracy & timeliness

· Zero compliance breaches

· Improvement in customer satisfaction metrics

Required Skills & Competencies

· Strong complaint handling & conflict resolution

· Stakeholder management expertise

· Analytical and reporting skills

· Excellent communication skills

· High attention to detail

· Escalation management capability

· Leadership and coaching ability

· Tech-adaptive mindset

· Regulatory awareness (DED preferred)

Experience & Qualification

· 3+ years in Customer Service / Operations

· Minimum 2 years in Team Leader or Escalation role

· Experience handling regulatory complaints (DED preferred)

· Experience in app ratings & online reputation management preferred

· Bachelor’s Degree (Business / Management preferred)

About the Company:

Welcome to the Future of Personal Mobility at Self Drive.

A Mobility Tech Platform Established in 2016 in the Middle East with its Head Quarters in DUBAI and a team of over 140+ employees that operates across 10 countries around the world.

Self Drive Mobility is backed by car manufacturers, dealers and the top leasing companies with managing assets worth over USD 1 Billion on its platform making it the fastest-growing Mobility Tech Company in the GCC Region.

Self Drive Mobility operates across UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, Turkey, Ireland, Scotland, United Kingdom and India with an fleet of over 25000+ units offering Daily | Weekly | Monthly car subscription rentals & Digital Leasing Solutions targeting D2C & B2B Clients.

The company achieved a milestone by serving 1.5 million customers & reached 3 Million days of reservation & is currently the largest mobility platform across in the Middle East.

Why Join Us:

  • Be part of a leading mobility technology company redefining the way people access transportation.
  • Work in a dynamic, fast-paced, and collaborative environment where your role directly contributes to business success.
  • Develop your skills and grow your career in a future-forward company focused on customer experience and innovation.
  • Gain exposure to a tech-driven, process-focused organization with a growing international presence.

If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and have a sharp eye for detail- we want to hear from you!

Apply Now – Send your CV to talent@self-drive.ae

Workplace Type:

Onsite

Work Schedule:

Rotational Shifts (Day/Evening)

Application Open:

Apply only if you can join us immediately or serving notice period.

Location:

B3, Office number 406, Dubai Commercity, Umm ramool, Al Rashidiya, Dubai, UAE.

Job Types: Full-time, Permanent

Pay: AED7,000.00 - AED8,000.00 per month


Job Details

Job Role : Customer Service Team Leader


Job Location : Dubai , UAE


Email : talent@self-drive.ae


Company : Pinewoods Technology Services FZE


Listing ID : 101968



Recent Jobs



Walk-in Interview DetailsAbout us: Safety World is a leading UAE-based company specializing in fire protection systems, life safety solutions, and engineering services. We deliver reliable and compliant fire protection solutions for commercial, industrial, and residential projects across the UAE.Position: Light Vehicle DriverRequirements:Minimum 2 years driving experience on UAE roadsValid UAE Light Vehicle Driving LicenseGood knowledge of UAE roads and locationsUnderstanding of UAE traffic rules, fines, and road safety regulationsFluent in Hindi (Mandatory) and Basic English for effective communicationGood driving skills and responsible driving behaviorImmediate joiners only preferredSalary & Benefits:AED 1,800 – AED 2,000 + OvertimeAccommodation & TransportationMedical InsuranceAll other benefits as per UAE MOHRE rulesWalk-in Interview Details:Date: 12 March 2026 & 13 March 2026Time: 9:00 AM – 12:00 PMLocation: Sharjah Office location Toufiq-I, Warehouse 14, Industrial 17, Sharjah UAEWebsite: https://safetyworld.infoLocation link: https://maps.app.goo.gl/r2imFogoYty3ocnc6Note: This vacancy is limited. Candidates will be selected on a first-come, first-selected basis, so please arrive early for the interview.Please bring all original documents.Job Types: Full-time, PermanentPay: AED1,800.00 - AED2,000.00 per monthWork Location: In person



DATE OF INTERVIEW : 12-03-2026 TO 12-03-2026 (10AM TO 3PM)ADDRESS:DAX CAPITAL MARKETING MANAGEMENT LLCGOLD AND DIAMOND PARK BULIDING ( Opposite to Equity Metro Station)ENTRANCE NO 6, OFFICE 107, 108EQITY METRO STATION EXIT 1AL QUOZ 3, DUBAICONTACT: 0547841596Salary 2000AED to 5000AED+ Commission and BonusVisa + Medical insuranceDuty; Monday to Friday 9am to 6pm (2 days week off)We are dealing with UAE, SCA REGULATED BROKERThe desired candidate is a person with not more than 35yrs old and experience in the Sales and Marketing Industry.NB: HIRING INDIANS ONLYFRESHERS are also most welcomeLanguage: MALAYALAM, TAMIL, HINDI ,ENGLISH.Responsibilities:- FOREX/ STOCK MARKET Sales experience-Presenting and selling the latest solutions for clients-Building relationships with new clients-Arranging meetings with clientsQualifications/Skills:-Sales and closing skills-Negotiation skills-Self-confidence-Product knowledge-Presentation skillsSales experience is not necessary; the company provides a training program-Great working environment with specialized management-Opportunity for professional growth-A modern workplace-Instant training and start for newly recruitedJob Types: Full-time, FresherPay: AED2,000.00 - AED4,000.00 per monthWork Location: In person




Location: 3907, Latifa Tower, Sheikh Zayed Road, Dubai(Near Emirates Tower Metro Station)Walk-In Interview Schedule:Monday to Thursday 11:00 AM – 12:30 PM1:30 PM – 4:00 PMIndi@n and P@kistn nationalityPlease bring your updated CV.Job DescriptionWe are looking for a professional and customer-focused Call Center agent to join our team in a dynamic trading environment. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle client interactions efficiently while ensuring customer satisfaction.Key ResponsibilitiesRespond promptly to customer inquiries via phone and face-to-face interactions.Provide detailed information about services, and company policies.Follow up with customers to ensure resolution and satisfaction.Build strong relationships with clients to encourage repeat business and referrals.RequirementsMinimum 1-2 years of experience in a Sales , Call Center or similar role, preferably in the trading or retail industries.Excellent communication and interpersonal skills.Strong problem-solving skills and a customer-oriented mindset.Proficiency in MS Office and customer service tools.Fluency in English is mandatory. (Additional languages are a plus.)What We OfferCompetitive salary plus commissions and performance bonuses.Employment Visa and Health Insurance provided.Working Hours: 9:00 AM – 6:00 PM (2 days off per week).Career growth opportunities in a supportive and dynamic workplace.Walk-in candidates. Bring your updated CV for immediate consideration.Job Type: Full-timePay: AED2,000.00 - AED5,000.00 per month



We’re Hiring! Join us for a walk-in interviewfrom , 12th March 2026, from 10:00 AM to 2:00 PM.Positions open for:- CLEANER- ELECTRICIAN- HVAC TECHNICIAN (with Driving License)- SWIMMING POOL TECHNICIANLocation Link:Oro24 Headquarters, Umm al sheif, Sheikh zayed Road, Near Equiti Metro Station Exit 2- DubaiCome Explore opportunities and take your career forward with us.Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per monthWork Location: In person



We are currently hiring E-Pickers / Order Pickers to support online order fulfillment operations for supermarkets and e-commerce platforms in Dubai and Sharjah. The role involves picking, scanning, and packing customer orders placed through online platforms such as Amazon, Noon, and supermarket delivery systems.This position is ideal for candidates with warehouse, logistics, supermarket, or order fulfillment experience.Key ResponsibilitiesOrder PickingBarcode Scanning:Order PackingProduct VerificationInventory HandlingWork EfficiencyWarehouse SafetyTeam CoordinationRequirements? Basic English communication skills? Physically fit and able to stand/walk for long hours? Ability to work in a fast-paced warehouse or supermarket environment? Attention to detail and accuracy in picking orders? Previous experience in warehouse, supermarket, logistics, or order picking is an advantage but not mandatoryBenefitsSalary: AED 2,130Accommodation: Live OutWork Location: Dubai / SharjahImmediate Joining PreferredHow to ApplyInterested candidates can apply or send their CV via WhatsApp:+971 56 509 1734Job Type: Full-timePay: From AED2,130.00 per month



Hayatt Group Facilities Management LLCCivil Supervisor (with valid UAE driving license) – 2500 – 3000 AEDStore Helper (Asian National) – 1000 – 1300 AEDJob Requirements:All the candidates are required to have relevant experience in the same positions.Candidates on visit visa or cancelled visa will be given preference.Immediate joiners with ONE month notice are highly preferred.? No Online InterviewsSalary and Benefits:Competitive SalaryVisa ProvidedTransportationAccommodationAir TicketWalk in Interview Schedule Details:Interview Date: 12th till 17th March 2026 (Sunday Off)Interview Time: 09:00 AM to 01:00 PMInterview Location: Hayatt Group Facilities Management, Plot #C5, Radio Cafe Building, M Floor, Sunna Street, Khalifa City A, Abu Dhabi.Location Map: https://maps.app.goo.gl/hVA3YkkFckY2puVU6Important Documents to Bring:Updated CVPassport CopyVisa CopyRelevant DocumentsWhatsApp Details:Contact/WhatsApp for more information: +971 50 485 8605



Pay: 2000-2100 (AED) per monthJob description:WhatsApp To Get Interview Location:- 0565774779 (We will invite only those who message us for the location)Working hours: 12-hour shiftsDay off: 1 day off per weekRequirements:Must have own visa, Labour Card and NOCTransport, accommodation, and food are not providedJob Type: Full-timePay: AED2,000.00 - AED2,100.00 per monthApplication Question(s):Do you have own visa?



Open Day Interview on Weekdays (Monday to Friday)10AM to 12PM - 2PM to 3PM only .Indi@n nation@lity can apply.Please bring your CV with you.Job descriptionUnderstanding of sales and marketing principles.Excellent convincing and negotiation skills.Communicates effectively on the phone.Visa, Insurance provided.9am to 6pm, 2 days off.Plus commission and bonusesNOTE: Excellent in English is must!Location: Latifa Tower Office 3907, Sheikh Zayed Road Dubai UAEJob Type: Full-timePay: AED2,000.00 - AED5,000.00 per month



Administrative Officer & Personal Assistant (Admin & PA)Art Point Scent is seeking to hire a Professional Administrative Officer & Personal Assistant with strong organizational and coordination skills to support senior management in a dynamic and fast-paced work environment.Job Title:Administrative Officer & Personal Assistant(Admin & Personal Assistant)Key Responsibilities:Provide direct administrative and executive support to senior management.Organize and manage daily administrative and executive tasks.Follow up on logistics-related matters, including meetings, visits, and arrangements.Coordinate between clients and the finance department and follow up on related matters when required.Monitor and follow up on orders to ensure smooth processing according to company procedures.Prepare official correspondence and periodic reports.Organize and maintain confidential files and records.Communicate professionally with clients and external parties, reflecting the company’s image.Requirements:Excellent command of both Arabic and English languages (spoken and written).Previous experience in administrative work or as a Personal Assistant.Strong organizational skills with effective time management and multitasking abilities.High attention to detail and strong follow-up capabilities.Experience in logistics coordination.Ability to coordinate orders and liaise between clients and the finance department efficiently.Proficiency in Microsoft Office applications.Ability to work under pressure and meet deadlines.High level of professionalism, accuracy, and confidentiality.How to Apply:Please send your CV to:careers@artpointscent.comKindly mention the job title in the email subject.



We are seeking a highly organized and detail-oriented Administrative Assistant to support daily office operations in our company. The ideal candidate will handle administrative tasks, coordinate office activities, and assist sales and management in ensuring smooth and efficient operations.Key Responsibilities:Provide administrative and clerical support to management and staffHandle phone calls, emails, and correspondence professionallyMaintain and organize company records, documents, and filesSchedule meetings, appointments, and coordinate office activitiesPrepare reports, presentations, and office documentsAssist with procurement of office supplies and inventory managementSupport HR and accounting departments with basic administrative tasksEnsure compliance with company procedures and documentation standardsRequirements:Diploma or Bachelor's degree in Business Administration or related fieldProven experience as an Administrative Assistant or similar role (preferably in oil, gas, or industrial sector)Freshers are welcome to applyStrong organizational and multitasking skillsProficiency in Microsoft Office (Word, Excel, Outlook)Excellent written and verbal communication skillsAbility to handle confidential information with professionalismHow to Apply:Interested candidates should send their CV and cover letter to: hrd@primeco.ae with the subject line “Administrative Assistant Application – [Your Name]”.Job Type: Full-timePay: AED2,500.00 - AED4,500.00 per monthAbility to commute/relocate:Dubai: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Are you willing to work long hours?Education:Bachelor's (Preferred)Experience:UAE : 3 years (Preferred)Administrative: 3 years (Preferred)Sales support: 3 years (Preferred)Language:englisg (Preferred)Location:Dubai (Required)